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Last updated on 9 June 2021 


Warranty


APOL Singapore chairs are warranted for a period of two(2) years against:

  1. Manufacturing defects of materials used at the time of delivery;
  2. Missing parts or materials at the time of delivery;
  3. Manufacturing defects in parts such as hydraulics, armrests, backrest recline, and casters;
  4. Products that fail to perform within the description


Subject to the following: 

  1. APOL Singapore must be informed of such defect via image or video being sent to support@apol.sg
  2. All parts replaced or repaired under this warranty shall be warranted for the remainder of the original warranty period
  3. Repair and replacement will be done on site at customers' location. For issues that is unable to resolve on site, APOL Singapore will collect back the chair, inspect and repair off site and return to customers within 7 working days.


What our warranty does not cover: 

  1. Wear and tear of PU leather or fabric, including cuts, scratches, or damage caused by accident, misuse, abuse, fire, or other act of nature
  2. Damaged of product that has been modified
  3. Damaged of product during self-assembly upon failure to follow the installation manual provided
  4. Minor misalignments and variations due to hand-made workmanship

Limited Warranty

  1. APOL Singapore reserves the right to determine whether the warranty may be claimed
  2. APOL Singapore reserves the right to determine whether a part should be repaired or replaced
  3. Any repair or replacement under this warranty is limited to the defective part only
  4. Parts replaced under this warranty may vary in color and texture to the original
  5. The warranty will be discontinued immediately if the product becomes defective due to misuse or abuse
  6. This warranty only applies to the original purchaser's address


Effective Date

  • This warranty shall be effective from the date of delivery


How to make a warranty claim

  • Please submit your claim in writing to support@apol.sg. You must provide clear photos or videos of the alleged defect with your order number. If you refused to send photos or video on the alleged defects, APOL Singapore will assume that the claim is abandoned and invalid.
  • Replacement will consist of new items and/or already used items that are in new condition in terms of performance and reliability. Replacement parts may vary in looks from what you bought. Replacement items will be warranted until the end of the warranty for the originals.


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