Last updated on 16 March 2022
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APOL Singapore chairs are warranted for a period of two(2) years against:
Subject to the following:
What our warranty does not cover:
This warranty and return and refund policy do not apply to the products listed below that were purchased separately.
Upholstery |
Mechanism parts (purchase as part for replacement) |
Premium Lumbar | Armrest |
Premium Neckrest | Recliner |
Premium Footrest | Multi-Tilt |
Floor Mat | Hydraulic Piston |
Leather & Fabric Cleaner | Wheelbase |
Backrest | Castor Wheels |
Seatbase |
Limited Warranty
1. APOL Singapore reserves the right to determine whether the warranty may be claimed
2. APOL Singapore reserves the right to determine whether a part should be repaired or replaced
3. Any repair or replacement under this warranty is limited to the defective part only
4. Parts replaced under this warranty may vary in color and texture to the original
5. The warranty will be discontinued immediately if the product becomes defective due to misuse or abuse or lack of proper care and maintenance.
6. APOL Singapore warranty applies to the original purchaser only. All subsequent owners of APOL products acquire “as is”. Any attempt to transfer any warranty in violation of this paragraph will void the warranty.
Effective Date
1. This warranty shall be effective from the date of delivery based on valid tracking details in our record system.
How to make a warranty claim
1. Please submit your claim in writing to support@apol.sg within 14 days of noticing the defect to avoid any further damage.
2. For verification purposes, APOL Singapore may seek additional information regarding your order number
3. You are also required to provide clear photos or videos of the alleged defect and/or other details. If you do not send the photos or video of the alleged defects, APOL Singapore will assume that the claim is abandoned and invalid.
4. Replacement will consist of new items in terms of performance and reliability.
5. The appearance of replacement parts may differ from what you originally purchased. This is due to the fact that we might change the exterior design of the parts. Replacement items will be warranted until the end of the original warranty period.
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