Last updated on 11 November 2024

WARRANTY

This warranty is exclusively applicable to products purchased through our authorized platforms, and is non-transferable. It is effective for the original end user from the date of delivery, based on valid tracking details in our record system. 

Authorized Platforms: 

• Our Official Website (Apol.sg)

• Shopee (APOL Official Store)

• Lazada (APOL Official Store)

• TikTok (APOL Official Store)

• Other websites hosted under APOL Singapore’s registered domains

• APOL Singapore's flagship stores, online or offline

Note:

Warranty services will not be provided for products purchased through unauthorized channels.

Share a photo or video of your Levodesk™, Aevum Series Chair, or Aeris Mesh Chair to receive an additional 1-2 year warranty extension. More information can be found here.

Note: Parts and accessories not listed above are not covered by the warranty. The warranty period starts from the date of delivery, as tracked and recorded by APOL.

What Our Warranty Covers:

• Levodesk™:

  • Functionality Defects: Covers defects in electronic and mechanical components (e.g., motor, lifting mechanism, electrical control box).

    
    

  • Manufacturing Defects: Includes table frame materials affected by manufacturing issues.

    
    

• Chairs:

  • Functionality Defects: Covers issues in essential parts such as hydraulics, armrests, backrest, and recline mechanisms.

    
    

  • Manufacturing Defects: Applies to any defects in materials that are present at the time of delivery.

    
    

  • Missing Parts or Materials: Covers any parts missing from the product at the time of delivery.

    
    

  • Description Mismatch: Covers cases where the product does not match the specifications or descriptions provided on the website or promotional materials.

    
    

• Levodesk™ Accessories: 

  • Functionality Defects: Includes issues in functionality, such as problems with castors, locks, and mechanism systems.

    
    

  • Manufacturing Defects: Applies to any defects in materials that are present at the time of delivery.

    
    

  • Missing Parts or Materials: Covers any parts missing from the product at the time of delivery.

    
    

  • Description Mismatch: Covers cases where the product does not match the specifications or descriptions provided on the website or promotional materials.

What Our Warranty Does Not Cover:

• Wear and tear includes, but is not limited to, degradation of PU leather, fabric, and mesh; top surfaces of armrests; external surfaces of castors; mechanism tightness; tabletop and desk frame condition; and any squeaking sounds from the chair.

  
  

• Aesthetic defects, misalignment, and cosmetic abnormalities that do not affect functionality of the product.

  
  

• Defects caused by accident, misuse, improper assembly, contact with animals, environmental conditions (such as environments with high heat, high humidity, high salinity, or polluting gasses), or other acts of nature or external causes.

  
  

• Consequential or incidental damage resulting from use, misuse, or inability to use the product.

  
  

• Contact with moisture (including, without limitation, due to conditions such as hyperhidrosis or contact with aqueous or organic solvents), thermal degradation, or other elements known to cause material breakdown.

  
  

• Use in non-domestic or non-private settings.

  
  

• Abuse, negligence, accident, fire, water damage, or transportation by the customer.

  
  

• Issues arising from unauthorized repair providers, abuse, or neglect.

  
  

• Labor costs for part replacements and pedestal wear and tear (e.g., dents, rusting, paint peeling).

Warranty Claim Process

Provide Details of the Issue

Describe the issue clearly and include supporting images or videos in an email to support@apol.sg. Make sure to include your order number as referenced on the invoice.

Documentation Requirement

If images or videos are not provided, APOL reserves the right to consider the claim incomplete and may decline it. 

Processing Valid Claims

For approved claims, we will courier replacement parts directly to you, along with a link to instructions for easy self-installation. Replacement parts may differ slightly in appearance from the original, but we ensure full compatibility with your model.

Replacement Parts

We provide replacement parts, including but not limited to:

• Armrests

• Gas lifts

• Height and rocking levers

• Recliners

• Screws

• Electrical control boxes

• Electronic control panels

• Motors

  
  

The parts listed above will be sent via courier, and you will receive a link with

step-by-step instructions for installation.

Delivery and Replacement Service

• Courier Delivery: Parts are shipped directly to your address and replacement instructions will be given. This is the default coverage under warranty.

  
  

• Onsite Service: Customers can request for replacement service that is chargeable at $40 per trip.

  
  

• Carry-in Service: Customers can make appointments to carry in to APOL’s office for replacement service that is chargeable at $20 per case.

Assembly for Larger Parts

Complimentary replacement service may be available for larger items, such as table frames, backrests, seat bases, and footrests, at APOL’s discretion.

Return of Defective Parts

Customers may be responsible for the cost of returning defective parts. APOL can arrange collection, with shipping fees applied as necessary.

Warranty Coverage Period

Repaired or replaced items under warranty are covered for the remainder of the original warranty period.

Out-of-Warranty Services

For items out of warranty, the cost of parts and services will be borne by the customer.

Note: For Magnetic Lumbar issues, please bring the item to our APOL office for verification. Approved claims will receive a brand-new replacement.

Limitations of Warranty:

• APOL Singapore reserves the right to determine the validity of a warranty claim.

  
  

• APOL Singapore decides whether a part should be repaired or replaced. 

  
  

• Any repair or replacement under this warranty is limited to the defective part only. 

  
  

• Replaced parts may differ in color and texture from the original.

  
  

• Misuse, abuse, or improper care and maintenance voids the warranty

  
  

• The warranty applies to the original purchaser only. Subsequent owners acquire the product "as is," voiding any warranty transfer.