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chair FAQ

Chair's Regarding FAQs
Assembly & Care of Products
POPULAR QUESTIONS

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Assembly & Care of Products
GENERAL QUESTIONS

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Assembly & Care of Products
ORDERS & PAYMENT METHODS

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Assembly & Care of Products
PRE-ORDER

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SHIPPING

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Assembly & Care of Products
WARRANTY, REFUND & RETURN

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Assembly & Care of Products
POST-PURCHASE QUESTIONS

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For bulk orders, please contact APOL Singapore directly:

  • Email: sales@apol.sg
  • Phone: +65 6570 0223
  • Address: 7030 Ang Mo Kio Ave 5, #06-53 Northstar@AMK, Singapore 569880

You can also visit their Contact Page for more information.

General Enquiries: support@apol.sg
Sales Enquiries: sales@apol.sg
Marketing Enquiries: marketing@apol.sg

GENERAL QUESTIONS

Here’s a short Description about the difference in all of our chairs.


Sphinx Chair

  • Ideal For: Petite users (150cm - 165cm) up to 120kg.
  • Key Features: 4D armrests, compact design with a flatter seat base, allowing for comfortable cross-legged sitting. Reclines up to 165°.
  • Comfort: CloudTech foam ensures comfort for smaller individuals. For petite customers, the chair's height is slightly lower to ensure that their feet can comfortably reach the floor, providing optimal support and posture.
  • Material: Ultra-fine breathable fabric for better sweat dissipation.

Kraken Chair

  • Ideal For: Medium-built users (165cm - 190cm) up to 130kg.
  • Key Features: 4D armrests, reclines up to 165°, and the chair's "S" curve design not only provides a more body-hugging fit but also effectively maintains the lumbar support in its optimal position
  • Comfort: CloudTech foam offers robust support, softer and more moldable for long-term comfort.
  • Material: PU leather that's water-resistant and easy to clean. Also available in ultra-fine breathable fabric for sweat dissipation.

Behemoth Chair

  • Ideal For: Larger individuals (170cm - 200cm) up to 130kg who prefer a spacious chair.
  • Key Features: 4D armrests, the chair features a wide seat base and backrest, making it particularly suitable for customers with a larger build, reclines up to 165°, perfect for sitting cross-legged.
  • Comfort: CloudTech foam for comfort during long seating periods.
  • Material: PU leather and ultra-fine breathable fabric, both durable and easy to clean.

Aevum Chair

  • Ideal For: Taller individuals (160cm - 200cm) up to 200kg.
  • Key Features: 4D armrests, the chair is designed with a wider seat base, making it ideal for individuals with a larger build, as well as customer whom like to sit freely. Magnetic headrest and backrest for easy adjustments, Consist of Cooling Gel in the Neck Rest and Lumbar pillow
  • Comfort: Upgraded CloudTech Pro foam provides a balance of softness and durability, conforming to your body for enhanced comfort.
  • Material: 
  • EcoLayer™ Vegan Leather is a luxurious, durable material designed to mimic genuine leather, offering superior resistance to water, fire, and wear, while remaining eco-friendly and easy to maintain. It is also cooler in aircon room and it is 600% more durable than regular PU leather. 
  • EcoBlend™ Fabric which is a highly breathable, versatile material that keeps you cooler in warm environments while offering easy maintenance and antimicrobial protection, making it both comfortable and durable.

Aeris Mesh Chair

  • Ideal For: Users who prioritize ergonomic design and health benefits.
  • Key Features: 8 points of adjustment, AerisFlex™ lumbar cushion, ErgoFit™ back design, AerisMesh™ for airflow, and foldable 4D armrests.
  • Comfort: Tailored for optimal spine alignment and healthy posture during prolonged sitting.
  • Material: AerisMesh™ technology ensures breathability and comfort

We offer both leather and fabric upholstery for our chairs to suit every individual need. Although both offer excellent seating experience, there are different considerations.

 

  • Leather is stylish, durable and the smooth textured leather makes it comfortable against the skin. Our seat base upholstery is carefully designed with small pores to encourage breathability and airflow. If you perspire easily or work in a non-air-conditioned environment, you might want to consider our APOL fabric chairs. Leather chairs are generally easier to maintain, and it is water-resistant. Thanks to the smooth finish, you can easily clean the leather chair by applying our APOL leather cleaner and simply wipe the substances right off the chair to maintain the optimal condition.

  • Fabric chairs are specifically engineered with breathability in mind. Our fabric chairs are soft against the skin and generally cooler due to the nature of the material as it allows airflow to pass through easily. However, if you frequently have your meal at your workstation, do note that any spills or dirt will be easily absorbed by the fabric. You may consider applying APOL fabric cleaner to maintain the chair in tip-top condition.

To enhance comfort and provide the best seating experience:

Sphinx, Kraken, and Behemoth: Comes with a standard neck rest and lumbar pillow set.

Aevum: Includes a magnetic neck rest and lumbar pillow with cooling gel.

Aeris: Features built-in neck rest and lumbar support.

Benefits of the 2.5-inch Premium Wheels:

  • Strong capacity: Supports up to 250kg.
  • Thickened brake: Ensures easy movement and secures the chair when stationary.
  • Waterproof: Resistant to water, preventing stains or scratches on the floor, while also increasing the wheel's lifespan.
  • Silent plastic ring circlip: Operates quietly, even when moving.
  • 360° rotation: Provides flexibility and smooth movement in all directions.
  • Available colors: Black, Silver.

Benefits of the 3-inch  Premium Wheels:

  • Strong capacity: Supports up to 200kg.
  • Iron brake: Allows for effortless movement and reliable locking of the wheels.
  • Silent and wear-resistant: Glides quietly across the floor without causing any damage.
  • High-quality electrophoresis material: Offers corrosion resistance and a sleek finish.
  • 360° rotation: Ensures smooth movement in all directions.
  • Available colors: Transparent (LED), Red, Blue, Black, Pink.

Do note that the size of the pins of the wheels to insert into the chair is 11mm which is the standard universal size for all chairs. 

APOL does not take responsibility for any issues arising from using our wheels on personal chairs not purchased from us.

We are located at 7030 Ang Mo Kio Avenue 5, #06-53 Northstar@AMK Singapore 569880.
Please visit here for booking of appointment:

Operating hours:

Monday to Friday (9 am - 6 pm)

Saturday (11.30am to 6pm)

Last appointment at 5.30pm

The APOL website presents the entire collections of our chairs and accessories.
Discover the APOL product by clicking on the individual product on apol.sg.
Should you require further information please do not hesitate to contact our Customer Services at +65 6570 0223 where one of our dedicated supporters will be happy to assist you.

At the moment we do not provide customization of chairs.

Should you require information or help, please do contact our Customer Services, where one of our Supports will assist you. Alternatively, if you have other questions, please contact us via email or hotline @+65 65700223 / support@apol.sg

ORDERS & PAYMENT METHODS

We offer various payment methods, including online credit card payment and PayNow using UEN: 201916729W.

In addition, we accept free installation payment methods with Grab PayLater and Atome.

We deliver our products within 3 to 5 business working days. You may make changes to your order before it is dispatched. Please contact our support team atsupport@apol.sgor +65 6570 0223at least 24 hours before delivery to avoid additional charges. Once the driver has collected the parcel, any changes will incur additional fees.

You will receive your order confirmation email once the order has been successfully placed. When the date is nearer, our support team will reach out to you via WhatsApp to confirm the delivery date and time. Your order will be dispatched accordingly.

For customers ordering accessories, we will deliver your product via courier, and you can expect your parcel to arrive within 3-4 working days. For real-time updates, please contact our support team at support@apol.sg or call us at +65 6570 0223.

PRE-ORDER

If the item you’re looking for is out of stock and you wish to pre-order, please contact our support team (support@apol.sg) or call us at +65 6570 0223. We’ll handle the rest for you!

SHIPPING 

Local deliveries within Singapore are free of charge. You can also opt for pre-assembly during checkout: S$29 per chair and S$60 per table, provided by our technical team. For more details on how our delivery and assembly work, please click here.

S$20 fee will be levied for a repeated delivery.

WARRANTY, REFUND & RETURN

You can click here to learn more about our warranty policies

For chairs and tables, we provide a one-time exchange, and the Return & Refund (R&R) policy will not apply. For more details, please refer to our Return & RefundPolicy. Kindly note that exchanges are not permitted for accessories.

POST-PURCHASE QUESTIONS

For video instructions on assembling our chairs, please use the following links:

The assembly video and instructions will walk you through each step of
the process. We strongly advise you to watch this video before
attempting to assemble your chair.

 

If you face any issues during assembly, please contact our support team (support@apol.sg) or +65 6570 0223

For videos showcasing the features of our different chair models, please use the following links:

Click on the respective links to explore the unique features of each chair.

If you have a fabric chair, it is recommended to use a fabric cleaner or any other suitable store-bought cleaner for fabric furniture. Spritz it over the chair and wipe it off with a dampened cloth to remove any stubborn sweat or water stains. Allow the chair to air dry afterward. For dust or food particles, a handheld vacuum can be used. To freshen up the chair, you may use a Febreze spray.

For a leather chair, you should use a leather polish with a microfiber cloth or sponge, polishing it all over. It is advisable to do this at least once or twice a month to prolong the lifespan of the leather.

PU Leather 

Synthetic leather does not share the same durability and quality as natural leather. Hence, it is critical to maintain PU leather to ensure it stays moisturized for improved durability. Below are essential tips for proper PU leather care. 

Avoid Stains and Spills 

New PU leather is waterproof, but its moisture-resistance level peters out as the material ages. But spills and stains are inevitable; when that happens, you need to act fast to ensure that leather doesn't stain or become cracked. Therefore, avoid situations that might introduce water, stains, or spills. For instance, avoid sitting or leaning on your leather couch with clammy or damp clothes.

Clean PU Leather Using a Soft, Damp Cloth

The secret to proper
faux synthetic-leather maintenance is to clean it using a soft, non-abrasive, and slightly damp cloth. Note that the cloth/towel must be
slightly damp and not wet. Using too much of the protective chemicals leaves traces of the chemical on the leather surface. It then dries out and damages the leather. For proper maintenance, clean the leather at least once a week. 

Avoid Direct Sunlight 

Whether in the workplace or home office, people tend to place their leather chairs near the window to maximize natural light. As you do that, remember direct sunlight is a leather enemy and will cause it to dry and flake off. It would be best to place your PU leather products in a shaded spot for extended longevity.

Please keep in mind that leather may naturally experience some peeling or cracking after extended use, depending on individual usage, heat, and moisture exposure. If you are concerned about further wear and tear, you might consider switching to fabric versions as replacement parts or opt for chair covers to protect the surface.

To submit a claim, please email support@apol.sg and attach photos or videos of the issue. Be sure to include a picture of the PI number, located at the bottom of the seat base. Our support team will assist you in resolving the issue as quickly as possible.

Visit here for full warranty details.

Our pillow accessories, including the magnetic neckrest, normal neckrest, and premium lumbar support, are not designed to be unzipped due to their curved shape, which makes it challenging to zip them back. As such, the zip handles have been intentionally removed.

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