Effective as of: (5 August 2024)

APOL Delivery and Assembly Service Information

At APOL, we are dedicated to ensuring a smooth and efficient delivery and assembly process. Please review the following information to help you prepare for your delivery.

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Lead  Times:

• Flatpack / Assembly Delivery: 3 - 5  working days*

  
  

Please Note:

• Lead times may be extended during promotional periods due to high demand.

• Lead times apply only to items currently in stock.

• For back order or pre-order items, lead times may be extended due to unforeseen shipping conditions.

  
  

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Delivery Scheduling:

• Our logistics team will contact you via WhatsApp to schedule a delivery date (Tuesday to Friday, 8.30am to 4.30Pm, excluding weekend and Public Holidays).

• If we unable to reach you via WhatsApp, we will send an email to arrange the delivery.

• Special Timing Requests: Deliveries requested outside of standard hours, or even within standard hours depending on location, will incur a surcharge of $20. This surcharge is based on the delivery company's availability for special timing requests.

  
  

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Delivery Charges:

• First Delivery Trip: Free with lift access.

• Non-Lift Access Charge: $10 per chair per flight of stairs, and $20 per standing desk per flight of stairs.

• Re-Delivery Cost: $20 for chairs and $60 for standing desks, applicable if the first delivery attempt fails.

• Waiting Charges: $5  for every 5 minutes beyond the initial 15-minute wait time.

• Weekend Delivery: A $20 surcharge applies for weekend deliveries. Timing will be provided by APOL's third-party delivery company. There are no standard deliveries on weekends or public holidays.

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Assembly Service:

• On-Site Assembly: If you have purchased on-site assembly, our team will complete the assembly upon delivery. Standing desks are always assembled on-site, while gaming Charis are assembly at APOL Warehouse before delivery.

• Flat Pack Delivery: If your chair is delivered as a flat pack and you later wish to have it assembled, we can arrange an exchange with assembly included. A top-up fee of $29 for assembly and $20 for redelivery will apply. This service will not be performed on the same day as the original delivery.

Additional Assembly Requests:

• If you request on-site assembly after delivery for a standing desk, the charges will be $30 for transport and $60 for on-site installation per desk.

• Assembly will not be conducted on the same day if requested after delivery.

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Multiple Locations:

• If delivery to multiple locations is required, an additional charge of $10 per location will be applied for each extra location specified by customer.

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Rescheduling:

• Notice Required: Please inform us at least  1 day in advance during working hours (9.00am to 6.00pm) if you need to change your delivery date or time. no charges will be incurred if the item has not yet been collected by the delivery company.

• After Collection: if the delivery company has already collected the item and a reschedule is requested, charges will apply.

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Additional Services:

• Furniture Disposal: Please note that we do not offer disposal services for old chairs or desks.  

• Note: Assembly does not include the disposal of old furniture.

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Leave at Doorstep Option:

• If no one is available to receive the delivery and you wish to have the items left at your doorstep, this can be arranged. However, please note that any missing, damaged, or lost items will not be the responsibility of APOL or the third-party delivery company.

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Reporting Defects or Issues:

• Upon Receiving Your Order: if you find any defects or issues with your gaming chair or standing desk, please take photos and videos of the problem and email them to support@apol.sg along with your order number. Our support team will respond within 12 hours.

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For any further questions or special requests, feel free to contact our customer service team.