We get plenty of questions about choosing the right chair. So, we have listed here some of the most common questions to help you with your decision.
What are the differences between Sphinx, Kraken and Behemoth?
APOL ergonomic chairs are designed with the intention to fit different individual builds. All chairs are explicitly designed to last and made with high-quality cold cure form to ensure the user weight is evenly spread throughout. All the three models come with the same features, and each individually shaped for ideal seating experience.
Sphinx: Designed especially for our petite or smaller built users.
Recommended height: 150 to 165 cm Recommended weight: <120 kg
Kraken: Designed to be sleek and body-hugging, Kraken chair is explicitly constructed for users of averaged size.
Recommended height: 165 to 190 cm Recommended weight: <120 kg
Behemoth: Designed for the users who are seeking for a spacious and comfortable chair.
Recommended height: 170 to 200 cm Recommended weight: <130 kg
*The recommended height and weight is based on experience and may vary. To determine which chair size is most suitable to you, head over to individual product’s specification tab and find out more details.
Should I get a PU leather or a Fabric chair?
We offer both PU leather and fabric upholstery for our ergonomic office chairs to suit every individual need. Although both offer excellent seating experience, there are different considerations.
PU Leather is stylish, durable and the smooth textured leather makes it comfortable against the skin. Our seat base upholstery is carefully designed with small pores to encourage breathability and airflow. If you perspire easily or work in a non-air-conditioned environment, you might want to consider our APOL fabric chairs. Leather chairs are generally easier to maintain, and it is water-resistant. Thanks to the smooth finish, you can easily clean the leather chair by applying our APOL leather cleaner and simply wipe the substances right off the chair to maintain the optimal condition.
Fabric chairs are specifically engineered with breathability in mind. Our fabric chairs are soft against the skin and generally cooler due to the nature of the material as it allows airflow to pass through easily. However, if you frequently have your meal at your workstation, do note that any spills or dirt will be easily absorbed by the fabric. You may consider applying APOL leather cleaner to maintain the chair in tip-top condition.
Is the Neck Rest and Lumbar Pillow set included for every chairs?
To provide additional comfort and best seating experience, we provide standard Neck Rest and Lumbar Pillow set for every chair purchased.
Where can I test an APOL Singapore's Ergonomic Chair?
We are located at 7030 Ang Mo Kio Avenue 5, #06-53 Northstar@AMK
Where can I find out more about APOL Singapore's products?
Head over to individual product’s page and scroll down to see features, warranty and specifications tabs.
Am I able to customize an APOL's ergonomic chair?
At the moment we do not provide customization of chairs.
Where to find more information about our products?
The APOL website presents the entire collections of our chairs and accessories.
Discover the best APOL products by clicking on the individual product on apol.sg.
Should you require further information please do not hesitate to contact our Customer Services where one of our dedicated supports will be happy to assist you.
Where to buy an APOL product?
1. In our stores
APOL items are sold exclusively within our own store. You can visit our official website to see the full list of our products with the opening hours and contact details at apol.sg in the FAQ section.
If you have any further queries please contact Customer Services +65 65700223
2. Online Order
Apol items are also available to purchase online at apol.sg
Browse and purchase our products at apol.sg or contact Customer Services.
How to contact us?
Should you require information or help, please do contact our Customer Services, where one of our Supports will assist you. Alternatively, if you have other questions, please contact us via email or hotline @+65 65700223 / email@example.com
We aim to deliver all orders within the selected date and time slot but on the rare occasion that there are any changes, we’ll do our best to give you a call at least 1 working day in advance to update you.
For certain areas such as restricted zones, islands, CBD towers, no-lift areas, additional delivery charges may apply. Please check with us if you are unsure about the additional costs. Accessories will also be delivered by local courier service and should take about 2 to 3 working days to reach you.
Accessories will be delivered by registered mail, and should take about 2-3 working days to reach you.
ORDERS & PAYMENT METHODS
What are the available payment methods?
For credit card payments, you will be led to the respective secure websites for convenient payment method. In addition, we accept free installation payment methods with Hoolah, Grab PayLater and Atome.
I’ve placed an order. Can I still make changes to my order?
We deliver our products within 3 to 5 business working days. You may make changes before the order is being dispatched. Please contact our support team (firstname.lastname@example.org) or +65 6570 0223 and we will do everything we can to help you.
What is the status of my order?
You will receive your order confirmation email once the order has been successfully placed. When the date is nearer, our support team will reach out to you via WhatsApp to confirm the delivery date and time. Your order will be dispatched accordingly.
A Pre-Order is an advance online purchase made before the product is available to ship. The estimated shipping date for Pre-Order products can be found in individual product’s page. The shipping date is an estimate of when your order will be available for shipment. When your order is finalised, we will send you an email confirmation receipt and message.
Once your order arrives at our warehouse, you will be notified via WhatsApp. Please note that delivery may be delayed if you are unable to accept an attempted delivery or other unforeseen circumstance outside of our control.
How much will shipping and assembly cost?
It is free of charge for all local deliveries within Singapore. You may choose to get your chair pre-assembled by our technical team for S$29 per chair during check out.
What is the price for reattempted delivery?
S$20 fee will be levied for a repeated delivery.
How will my order be delivered?
Your chair will be delivered to your door neatly wrapped by local courier. We strive to deliver all orders by the preferred delivery date and time, please make sure that someone is available to accept the chair.
In the event of a rare occasion where there are changes to the delivery date and time, we will make every effort to reach out to you one working day in advance.
Do you ship internationally?
International shipping is available for selected countries. For international shipping, please refer to the provided link for an estimated guide on shipping rates and delivery time. All international orders will be shipped via DHL.
At the shipping destination, all international deliveries may be subject to customs checks and duties. Any taxes or customs fees incurred as a result of your purchase are the customer's responsibility and must be paid in full.
WARRANTY, REFUND & RETURN
What is APOL Singapore warranty policy?
All functionality aspects of the chair are covered by a 2-year warranty. The warranty does not cover damage caused by accident, misuse, or tampering in any way, including the use of harsh cleaning chemicals and abrasive cleaning cloths.
For a period of two (2) years, APOL chairs are warranted against:
Manufacturing defects of materials used at the time of delivery
Missing parts or materials at the time of delivery
Manufacturing defects in parts such as hydraulics, armrests, backrest recline, and casters
Products that fail to perform within the description
Subject to the following:
APOL Singapore must be informed of such defect via image or video being sent to email@example.com
All parts replaced or repaired under this warranty shall be warranted for the remainder of the original warranty period
Please submit your warranty claim to firstname.lastname@example.org with photos or videos attachment of relevant parts. The full warranty statement can be found here.
My order has arrived. Is it possible to exchange it for a different variant or model?
We do not currently offer exchanges for our products. We do, however, have a Return & Refund policy in place that you can refer to for more information.
How do I assemble my APOL Singapore Ergonomic chair?
We design our chairs to withstand years of daily use, but appropriate aftercare is still required to keep them in excellent condition. Try to keep liquids away from your chair and wipe it down on a regular basis to keep it clean.
How can I keep my APOL PU leather chair in good condition?
Synthetic leather does not share the same durability and quality as natural leather. Hence, it is critical to maintain PU leather to ensure it stays moisturized for improved durability. Below are essential tips for proper PU leather care.
Avoid Stains and Spills
New PU leather is waterproof, but its moisture-resistance level peters out as the material ages. But spills and stains are inevitable; when that happens, you need to act fast to ensure that leather doesn't stain or become cracked. Therefore, avoid situations that might introduce water, stains, or spills. For instance, avoid sitting or leaning on your leather couch with clammy or damp clothes.
Clean PU Leather Using a Soft, Damp Cloth
The secret to proper faux synthetic-leather maintenance is to clean it using a soft, non-abrasive, and slightly damp cloth. Note that the cloth/towel must be slightly damp and not wet. Using too much of the protective chemicals leaves traces of the chemical on the leather surface. It then dries out and damages the leather. For proper maintenance, clean the leather at least once a week.
Avoid Direct Sunlight
Whether in the workplace or home office, people tend to place their leather chairs near the window to maximize natural light. As you do that, remember direct sunlight is a leather enemy and will cause it to dry and flake off. It would be best to place your PU leather products in a shaded spot for extended longevity.
How can I claim my defects?
You may submit the claim via email to email@example.com. Please attach photos or videos and our support team will assist you to resolve the issue as soon as they can.
General Enquiries: firstname.lastname@example.org Sales/marketing: email@example.com
Why is there no zipper head for pillows?
Our pillows are not supposed to be unzipped as due to its curved shape it will prove quite a challenge to zip it back, hence the zip handles for the normal neck rest and premium lumbar is removed
What is the best ergonomic chair for lower back pain?
The best ergonomic chair for lower back pain will have three important features: adjustability, easy rolling, and excellent lumbar support. The chair's seat, arms, and back should all be adjustable so that it can be tailored to your body needs.
It should be easy to roll so that you can get as close to your workspace as possible to achieve the ideal comfort, ergonomics, and visibility.
Which is the best ergonomic chair?
For comfortable user support, the best ergonomic office chair has adjustable seat height as well as adequate seat depth and width. It should also have a lumbar back support with adjustable height and depth, as well as a backrest with a width of 12" to 19" and adjustable height and angle to support the natural shape of the spine. The best ergonomic chair comes with adequate padding and breathable cloth fabric for the seat and back. More, the chair should have adjustable armrests to support a natural sitting position and natural body position. It should also be easy to swivel around so that the user can sit and work comfortably on the chair for extended periods of time.
Are armrests good for ergonomics?
Armrests are only beneficial to ergonomics when they encourage a neutral sitting posture. This is determined by your body type as well as the size of your workstation. Armrests that make it difficult to reach your desk are not ideal for ergonomics.
Does an ergonomic office chair need armrests?
Multiple studies have found that there are several benefits to ergonomic chairs with armrests, including:
•Reduces the load on the back caused by the weight of the arms.
•Reduces strain on muscles
•Supports the hands and underarms for increased strength during precise tasks.
•Reduces load on arms, neck, and shoulders
•Helps to promote better, more stable posture
•Reduces stress on lower limbs
•Prevents excessive stress on the seat
What is the correct ergonomic sitting position?
The correct ergonomic seating position necessitates both feet on the floor, which balances the pelvis and facilitates arching the lower back. Elbows should be at your sides, forming an L-shape.
You should sit up straight without slouching to ensure bones, joints, ligaments, and muscles are properly aligned. Hips should be far back in the chair and knees should be in line with your hips.