FAQ

We deliver our products within 3 to 5 business working days. You may make changes before the order is being dispatched. Please contact our support team (support@apol.sg) or +65 6570 0223 and we will do everything we can to help you.

You will receive your order confirmation email once the order has been successfully placed. When the date is nearer, our support team will reach out to you via WhatsApp to confirm the delivery date and time. Your order will be dispatched accordingly.

S$20 fee will be levied for a repeated delivery. 

Your chair will be delivered to your door neatly wrapped by local courier. We strive to deliver all orders by the preferred delivery date and time, please make sure that someone is available to accept the chair.

In the event of a rare occasion where there are changes to the delivery date and time, we will make every effort to reach out to you one working day in advance.

International shipping is available for selected countries. For international shipping, please refer to the provided link for an estimated guide on shipping rates and delivery time. All international orders will be shipped via DHL.

At the shipping destination, all international deliveries may be subject to customs checks and duties. Any taxes or customs fees incurred as a result of your purchase are the customer's responsibility and must be paid in full.

We do not currently offer exchanges for our products. We do, however, have a Return & Refund policy in place that you can refer to for more information.

You may visit here for the full chair features.

We design our chairs to withstand years of daily use, but appropriate aftercare is still required to keep them in excellent condition. Try to keep liquids away from your chair and wipe it down on a regular basis to keep it clean. 

PU Leather

Synthetic leather does not share the same durability and quality as natural leather. Hence, it is critical to maintain PU leather to ensure it stays moisturized for improved durability. Below are essential tips for proper PU leather care.

Avoid Stains and Spills

New PU leather is waterproof, but its moisture-resistance level peters out as the material ages. But spills and stains are inevitable; when that happens, you need to act fast to ensure that leather doesn't stain or become cracked. Therefore, avoid situations that might introduce water, stains, or spills. For instance, avoid sitting or leaning on your leather couch with clammy or damp clothes.

Clean PU Leather Using a Soft, Damp Cloth

The secret to proper faux synthetic-leather maintenance is to clean it using a soft, non-abrasive, and slightly damp cloth. Note that the cloth/towel must be slightly damp and not wet. Using too much of the protective chemicals leaves traces of the chemical on the leather surface. It then dries out and damages the leather. For proper maintenance, clean the leather at least once a week.

Avoid Direct Sunlight

Whether in the workplace or home office, people tend to place their leather chairs near the window to maximize natural light. As you do that, remember direct sunlight is a leather enemy and will cause it to dry and flake off. It would be best to place your PU leather products in a shaded spot for extended longevity.

You may submit the claim via email to support@apol.sg. Please attach photos or videos and our support team will assist you to resolve the issue as soon as they can.

Visit here for full warranty details.

General Enquiries: support@apol.sg
Sales/marketing: marketing@apol.sg

Our pillows are not supposed to be unzipped as due to its curved shape it will prove quite a challenge to zip it back, hence the zip handles for the normal neckrest and premium lumbar is removed

The best ergonomic chair for lower back pain will have three important features: adjustability, easy rolling, and excellent lumbar support. The chair's seat, arms, and back should all be adjustable so that it can be tailored to your body needs.

It should be easy to roll so that you can get as close to your workspace as possible to achieve the ideal comfort, ergonomics, and visibility.

For comfortable user support, the best ergonomic chair has adjustable seat height as well as adequate seat depth and width. It should also have a lumbar back support with adjustable height and depth, as well as a backrest with a width of 12" to 19" and adjustable height and angle to support the natural shape of the spine. The best ergonomic chair comes with adequate padding and breathable cloth fabric for the seat and back. More, the chair should have adjustable armrests to support a natural sitting position and natural body position. It should also be easy to swivel around so that the user can sit and work comfortably on the chair for extended periods of time.

Armrests are only beneficial to ergonomics when they encourage a neutral sitting posture. This is determined by your body type as well as the size of your workstation. Armrests that make it difficult to reach your desk are not ideal for ergonomics.

Multiple studies have found that there are several benefits to ergonomic chairs with armrests, including:

• Reduces the load on the back caused by the weight of the arms. 

• Reduces strain on muscles 

• Supports the hands and underarms for increased strength during precise tasks.

• Reduces load on arms, neck, and shoulders

• Helps to promote better, more stable posture

• Reduces stress on lower limbs

• Prevents excessive stress on the seat

The correct ergonomic seating position necessitates both feet on the floor, which balances the pelvis and facilitates arching the lower back. Elbows should be at your sides, forming an L-shape.

You should sit up straight without slouching to ensure bones, joints, ligaments, and muscles are properly aligned. Hips should be far back in the chair and knees should be in line with your hips.