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FAQ

Chair's Regarding FAQs
Assembly & Care of Products
POPULAR QUESTIONS

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Assembly & Care of Products
GENERAL QUESTIONS

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Assembly & Care of Products
ORDERS & PAYMENT METHODS

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Assembly & Care of Products
PRE-ORDER

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Assembly & Care of Products
SHIPPING

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Assembly & Care of Products
WARRANTY, REFUND & RETURN

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Assembly & Care of Products
POST-PURCHASE QUESTIONS

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General Enquiries: support@apol.sg
Sales Enquiries: sales@apol.sg
Marketing Enquiries: marketing@apol.sg

GENERAL QUESTIONS

APOL chairs are designed with the intention to fit different individual builds. All chairs are explicitly designed to last and made with high-quality cold cure form to ensure the user weight is evenly spread throughout. All the three models come with the same features, and each individually shaped for ideal seating experience.
 
Sphinx: Designed especially for our petite or smaller built users.

Recommended height: 150 to 165 cm
Recommended weight: <120 kg

Kraken: Designed to be sleek and body-hugging, Kraken chair is explicitly constructed for users of averaged size.

Recommended height: 165 to 190 cm
Recommended weight: <120 kg

Behemoth: Designed for the users who are seeking for a spacious and comfortable chair.

Recommended height: 170 to 200 cm
Recommended weight: <130 kg

Aevum: The optimum seating solution, the Aevum Gaming Chair series is made with high-quality materials. This chair is designed to provide superior comfort, durability, and functionality. Its sturdy construction and advanced features make it a reliable and efficient choice for any workspace. The chair is not only impressive in terms of design and customizability but it is also stylish and sleek.

Recommended height: 170 to 200 cm
Recommended weight: <160 kg


*The recommended height and weight is based on experience and may vary. To determine which chair size is most suitable to you, head over to individual product’s specification tab and find out more details.

We offer both PU leather and fabric upholstery for our chairs to suit every individual need. Although both offer excellent seating experience, there are different considerations.
 
PU Leather is stylish, durable and the smooth textured leather makes it comfortable against the skin. Our seat base upholstery is carefully designed with small pores to encourage breathability and airflow. If you perspire easily or work in a non-air-conditioned environment, you might want to consider our APOL fabric chairs. Leather chairs are generally easier to maintain, and it is water-resistant. Thanks to the smooth finish, you can easily clean the leather chair by applying our APOL leather cleaner and simply wipe the substances right off the chair to maintain the optimal condition.

Fabric chairs are specifically engineered with breathability in mind. Our fabric chairs are soft against the skin and generally cooler due to the nature of the material as it allows airflow to pass through easily. However, if you frequently have your meal at your workstation, do note that any spills or dirt will be easily absorbed by the fabric. You may consider applying APOL fabric cleaner to maintain the chair in tip-top condition.

To provide additional comfort and best seating experience, we provide standard Neck Rest and Lumbar Pillow set for every chair purchased.

We are located at 7030 Ang Mo Kio Avenue 5, #06-53 Northstar@AMK Singapore 569880. 
Please visit here  for booking of appointment:

Operating hours:

Monday to Friday (9 am - 6 pm)

Saturday (11.30am to 6pm)

Last appointment at 5.30pm

Head over to individual product’s page and scroll down to see features, warranty and specifications tabs.

At the moment we do not provide customization of chairs.

The APOL website presents the entire collections of our chairs and accessories.
Discover the APOL product by clicking on the individual product on apol.sg.
Should you require further information please do not hesitate to contact our Customer Services where one of our dedicated supports will be happy to assist you.

  • In our stores

    APOL items are sold exclusively within our own store. You can visit our official website to see the full list of our products with the opening hours and contact details at apol.sg in the FAQ section.
    If you have any further queries please contact Customer Services +65 65700223

  • Online Order

Apol items are also available to purchase online at apol.sg
Browse and purchase our products at apol.sg or contact Customer Services.

Should you require information or help, please do contact our Customer Services, where one of our Supports will assist you. Alternatively, if you have other questions, please contact us via email or hotline @+65 65700223 / support@apol.sg

We aim to deliver all orders within the selected date and time slot but on the rare occasion that there are any changes, we’ll do our best to give you a call at least 1 working day in advance to update you. 

For certain areas such as restricted zones, islands, CBD towers, no-lift areas, additional delivery charges may apply. Please check with us if you are unsure about the additional costs. Accessories will also be delivered by local courier service and should take about 2 to 3 working days to reach you.

Accessories will be delivered by registered mail, and should take about 2-3 working days to reach you.

ORDERS & PAYMENT METHODS

For credit card payments, you will be led to the respective secure websites for convenient payment method. In addition, we accept free installation payment methods with Hoolah, Grab PayLater and Atome.

We deliver our products within 3 to 5 business working days. You may
make changes before the order is being dispatched. Please contact our
support team (support@apol.sg) or +65 6570 0223 and we will do everything we can to help you.

You will receive your order confirmation email once the order has been successfully placed. When the date is nearer, our support team will reach out to you via WhatsApp to confirm the delivery date and time. Your order will be dispatched accordingly.

PRE-ORDER

A Pre-Order is an advance online purchase made before the product is available to ship. The estimated shipping date for Pre-Order products can be found in individual product’s page. The shipping date is an estimate of when your order will be available for shipment. When your order is finalised, we will send you an email confirmation receipt and message.

Once your order arrives at our warehouse, you will be notified via WhatsApp. Please note that delivery may be delayed if you are unable to accept an attempted delivery or other unforeseen circumstance outside of our control.

SHIPPING 

It is free of charge for all local deliveries within Singapore. You may choose to get your chair pre-assembled by our technical team for S$29 per chair during check out.

S$20 fee will be levied for a repeated delivery.

Your chair will be delivered to your door neatly wrapped by local courier. We strive to deliver all orders by the preferred delivery date and time, please make sure that someone is available to accept the chair.

In the event of a rare occasion where there are changes to the delivery date and time, we will make every effort to reach out to you one working day in advance.

WARRANTY, REFUND & RETURN

Our warranty is applicable for the following products effective for their respective periods as follow:

APOL Products

Warranty Period

Aevum Series Chairs - 3 Years / 5 Years*

Sphinx, Kraken, Behemoth Series Chairs - 2 Years


* Aevum Series Chair comes with a default 3 years warranty. Share a photo or video of your Aevum Chair on your social media pages to receive a complimentary 2 years warranty extension. More information can be found on this page. 

https://apol.sg/pages/warranty-redemption

The warranty does not cover damage caused by accident, misuse, or tampering in any way, including the use of harsh cleaning chemicals and abrasive cleaning cloths.

For a period of two (2) years / three (3) years (Aevum Series), APOL chairs are warranted against:

1. Manufacturing defects of materials used at the time of delivery

2. Missing parts or materials at the time of delivery

3. Manufacturing defects in parts such as hydraulics, armrests, backrest recline, and casters

4. Products that fail to perform within the description


Subject to the following: 

APOL Singapore must be informed of such defect via image or video being sent to support@apol.sg

All parts replaced or repaired under this warranty shall be warranted for the remainder of the original warranty period

 

Please
submit your warranty claim to support@apol.sg with photos or videos attachment of relevant parts. The full warranty statement can be found here.

We do not currently offer exchanges for our products. We do, however, have a Return & Refund policy in place that you can refer to for more information.

POST-PURCHASE QUESTIONS

For video instructions, please click here.


The assembly video and instructions will walk you through each step of
the process. We strongly advise you to watch this video before
attempting to assemble your chair.

 

If you face any issues during assembly, please contact our support team (support@apol.sg) or +65 6570 0223

You may visit here for the full chair features.

We design our chairs to withstand years of daily use, but appropriate
aftercare is still required to keep them in excellent condition. Try to
keep liquids away from your chair and wipe it down on a regular basis to keep it clean. 

PU Leather 

Synthetic leather
does not share the same durability and quality as natural leather.
Hence, it is critical to maintain PU leather to ensure it stays
moisturized for improved durability. Below are essential tips for proper PU leather care. 

Avoid Stains and Spills 

New PU leather is
waterproof, but its moisture-resistance level peters out as the material
ages. But spills and stains are inevitable; when that happens, you need
to act fast to ensure that leather doesn't stain or become cracked.
Therefore, avoid situations that might introduce water, stains, or
spills. For instance, avoid sitting or leaning on your leather couch
with clammy or damp clothes.

 

Clean PU Leather Using a Soft, Damp Cloth

The secret to proper
faux synthetic-leather maintenance is to clean it using a soft,
non-abrasive, and slightly damp cloth. Note that the cloth/towel must be
slightly damp and not wet. Using too much of the protective chemicals
leaves traces of the chemical on the leather surface. It then dries out
and damages the leather. For proper maintenance, clean the leather at
least once a week. 

Avoid Direct Sunlight 

Whether in the
workplace or home office, people tend to place their leather chairs near
the window to maximize natural light. As you do that, remember direct
sunlight is a leather enemy and will cause it to dry and flake off. It
would be best to place your PU leather products in a shaded spot for
extended longevity.

You may submit the
claim via email to support@apol.sg. Please attach photos or videos and
our support team will assist you to resolve the issue as soon as they
can. 

Visit here for full warranty details.

General Enquiries: support@apol.sg
Sales/marketing: marketing@apol.sg

Our pillows are not supposed to be unzipped as due to its curved shape
it will prove quite a challenge to zip it back, hence the zip handles
for the normal neckrest and premium lumbar is removed

The best ergonomic chair for lower back pain will have three important
features: adjustability, easy rolling, and excellent lumbar support. The
chair's seat, arms, and back should all be adjustable so that it can be
tailored to your body needs.

It should be easy to roll so that
you can get as close to your workspace as possible to achieve the ideal
comfort, ergonomics, and visibility.

For comfortable user support, the best ergonomic chair has adjustable
seat height as well as adequate seat depth and width. It should also
have a lumbar back support with adjustable height and depth, as well as a
backrest with a width of 12" to 19" and adjustable height and angle to
support the natural shape of the spine. The best ergonomic chair comes
with adequate padding and breathable cloth fabric for the seat and back.
More, the chair should have adjustable armrests to support a natural
sitting position and natural body position. It should also be easy to
swivel around so that the user can sit and work comfortably on the chair
for extended periods of time

Armrests are only beneficial to ergonomics when they encourage a neutral
sitting posture. This is determined by your body type as well as the
size of your workstation. Armrests that make it difficult to reach your
desk are not ideal for ergonomics.

Multiple studies have found that there are several benefits to ergonomic chairs with armrests, including:

• Reduces the load on the back caused by the weight of the arms. 

• Reduces strain on muscles 

• Supports the hands and underarms for increased strength during precise tasks.

• Reduces load on arms, neck, and shoulders

• Helps to promote better, more stable posture

• Reduces stress on lower limbs

• Prevents excessive stress on the seat

The correct ergonomic seating position
necessitates both feet on the floor, which balances the pelvis and
facilitates arching the lower back. Elbows should be at your sides,
forming an L-shape.

You should sit up straight without slouching
to ensure bones, joints, ligaments, and muscles are properly aligned.
Hips should be far back in the chair and knees should be in line with your hips.

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